Support

Whether you have a question, ran into an issue, or want to share feedback, the TimeTide team is ready to help. Use the options below to reach us or find answers in our documentation.

Contact Support
Support Hours
Response Time SLA
Common Issues & Help Topics
Report a Bug or Request a Feature
Company Information

1. Contact Support

Our primary support channel is email. You can reach us anytime with questions, issues, or feedback and a member of our team will get back to you as soon as possible.

Email us at: hello@timetide.app

Email Support

2. Support Hours

Our support team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT (UK time)
Excluding UK public holidays

You're welcome to email us outside of these hours — we'll respond on the next business day.

3. Response Time SLA

We take response times seriously and aim to get back to you quickly:

Standard requests: We aim to respond to all support requests within 24 business hours.
Critical issues: Issues affecting service availability are prioritized and typically responded to within 4 business hours.

Tip: To help us resolve your issue faster, please include as much detail as possible in your email — such as your account email, the steps to reproduce the issue, and any screenshots or error messages.

4. Common Issues & Help Topics

Many common questions are answered in our documentation and policies. Please browse the resources below before reaching out — you may find an instant answer.

Zoom Integration: How to connect, use, and manage the Zoom integration
Privacy Policy: How we collect, use, and protect your data
Terms & Conditions: The terms that govern your use of TimeTide

More help articles and guides are coming soon. In the meantime, if you can't find what you're looking for, please email us at hello@timetide.app and we'll be happy to help.

5. Report a Bug or Request a Feature

We welcome your feedback and are always looking for ways to improve TimeTide. If you've spotted a bug or have an idea for a new feature, please let us know.

Email us at hello@timetide.app with one of the following subject lines:

"Bug Report" — for anything that isn't working as expected. Please include steps to reproduce, your browser, and any screenshots.
"Feature Request" — for ideas or improvements you'd like to see. Tell us what you're trying to achieve and why it matters to you.

Report a Bug Request a Feature

6. Company Information

TimeTide by SeekaHost Technologies Ltd.

Registered address: Bartle House, Oxford Court, Manchester M2 3WQ, United Kingdom

Email: hello@timetide.app